Return and Refund Policy
Returns
- You may return most new, unopened items within 15 days of delivery for a full refund or exchange.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Some items may be non-returnable for hygiene and safety reasons (e.g., pet grooming tools, opened food/treats). These will always be clearly marked on the product page.
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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If approved, your refund will be processed within 5–7 business days to your original method of payment.
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Please note: Depending on your bank or credit card provider, it may take additional time for funds to appear in your account
Damaged or Defected items
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If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- We’ll replace the item at no additional cost or issue a full refund, including shipping.
Return shipping
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If the return is due to a damaged/defective/incorrect item, we will cover the return shipping costs.
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If the return is for any other reason (change of mind, pet not liking the item, wrong size chosen, etc.), return shipping costs are the responsibility of the customer.
Exchanges
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If you’d like to exchange an item for a different size, color, or product, please contact us.
- Exchanges are subject to product availability.
How to start a return
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To initiate a return, please contact our customer support team at havend.co@gmail.com with your order number and details of the issue. We’ll provide step-by-step instructions.
